Taproom Assistant General Manager

Location: Almanac Beer Co., Alameda & Oakland CA

Reports to: Taproom General Manager

Compensation: Starting base salary $75,000/annual with bonus potential

The Taproom Assistant General Manager serves as the second-in-command to the Taproom General Manager, helping to oversee all of the day-to-day operations of the Alameda & West Oakland Taprooms, including public, private, & off-site events. The Taproom AGM must demonstrate a track record of superlative customer service as well as the ability to establish and achieve company objectives in sales, marketing, service, quality and appearance while maintaining a positive, innovative and success-driven culture.

Together with senior management, The Taproom AGM will strategize and execute a holistic plan to build Almanac’s various DTC/Taproom efforts into cohesive and profitable best-in-class operations in order to develop the absolute best customer experiences in California.

PRIMARY DUTIES AND RESPONSIBILITIES

Profitable Growth

• Help oversee cost control and profitability of the taproom including managing product costs, labor costs and general operating and administrative costs
• Analyze financial reports and actively monitor budgets to ensure a profitable, cost-efficient operation
• Work with GM & EVP of Sales to generate measurable revenue growth ideas & customer experience improvements
• Work with GM & EVP of Sales to drive/execute taproom social media strategy

Taproom Staff Management

• Assist in hiring and managing all taproom staff including employee onboarding/offboarding, scheduling, facilitating regular staff meetings, conducting annual performance reviews & disciplinary action
• Manage taproom staff training including beer service training, draft beer quality mechanics, product education, de-escalation techniques, & safe alcohol service
• Oversee daily shift responsibilities and employee productivity
• Maintain a safe, healthy working environment for staff, ensuring all company policies and compliance regulations are understood and adhered to
• Serve and perform backup duties for other taproom employees when needed

Enhanced Customer Experience

• Create and maintain a best-in-class customer service experience. This includes any and all aspects of guest experience including a “guest first” posture; positive staff attitude; polite and courteous service; maintaining a clean and safe environment including pristine bathrooms and clean interior/exterior seating areas; comfortable music volume and generally creating a family-friendly atmosphere at all times. “Find a way to say yes” culture.
• Manage guest satisfaction and overall brewery visitor experience

Taproom Operations

• Assist in management, ordering, & delivery of taproom inventories & supplies
• Work with EVP of Sales & GM on the coordination/execution of all special events (public & private) hosted in the taproom
• Maintain the physical condition of the bar and taproom including cleanliness, repairs, maintenance and remodeling
• Assist in creation and execution of Standard Operating Procedures for taproom operations
• Assist with other taproom operations duties as assigned
• Maintain taproom cash handling best practices; responsible for daily cash drawer reconciliation and bank deposits

Private Event Operations

• Work with EVP of Sales to coordinate private event inquiries; Manage active communication platforms with event leads & provides pricing quotes in a timely manner
• Provide tours of private event spaces for potential leads
• Manages private event setup, execution, & timely breakdown
• Manages private event payment processes including but not limited to: invoice generation, timely payment tracking, & beverage minimum oversight

Off-Site Event Operations

• Manage and execute all revenue-generating off-site events and related operations (i.e. Farmer’s Markets, Night Markets, private tastings, dinner pairings, special pop-ups etc), including administrative operations and inventory management, staff management, delivery logistics, event day-of logistics and maintaining visual standards.

REQUIRED SKILLS AND EXPERIENCE:

• Must have extensive experience (1-3+ years) and proven management success. Brewery experience is NOT REQUIRED. Hospitality/retail experience preferred.
• Impeccable service standards with attention to detail and ability to multi-task and work in a fast paced atmosphere
• Professional demeanor, helpful/positive mien and polished appearance with the ability to interact constructively with all patrons and team members
• Proven ability to lead others and positively influence employee behavior
• Excellent verbal and written communication skills
• Ability to work a flexible and rotating schedule, including morning/mid/evening & weekend shifts.
• Must be 21 years of age
• Must possess a valid California Driver’s License
• Must pass post-offer pre-employment background check

PHYSICAL REQUIREMENTS:

• Able to stand for extended periods of time
• Able to regularly twist, turn, lift supplies and equipment up to 50-lb (I.e., cases of beer, bags of malt)
• Able to move 155-lb kegs of beer (using appropriate techniques and tools).
• Able to work in a production environment where noise level is usually moderate to loud and warehouse temperature fluctuates according to the weather.

LEADERSHIP COMPETENCIES:

• LEADERSHIP – Guides individuals or groups toward achieving results and business goals. Develops strong, trusting relationships with team members. Motivates, encourages, and Inspires  people to give their best, is a role model, and develops others around them. Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate.
• STRATEGIC THINKING – Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
• MANAGING TECHNOLOGY – Has an awareness of latest technologies, researches and adopts effective technologies that improve the bottom line, works well with tech resources.
• MANAGING FOR RESULTS – Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, advocates for resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
• PROBLEM-SOLVING & ANALYSIS – Ability to review, analyze, and synthesize complex information in order to make it more easily understood and recommend a specific course of action. Breaks down problems into smaller components, understands the difference between critical details and unimportant facts. Demonstrate ability to quickly discern customers’ needs and core values.

TO APPLY:

E-mail taproomjob @ almanacbeer.com with your resume with a cover letter telling us how your experience demonstrates the qualities we seek, starting with the Subject Line:  “Taproom AGM Job Opening”.

EQUAL EMPLOYMENT OPPORTUNITY

Almanac Beer Company strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability or veteran status.